Refund policy

This page provides detailed information on the return, exchange, and refund policies at naturepuretea.com, along with other important customer protection guidelines.

Return policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. If there is a quality issue with the product, you can request a return within 7 days of receipt, and we will cover the return shipping costs. If you simply don't like the product, you will be responsible for the return shipping costs.

Return conditions

To be eligible for a return, your item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. You will also need to provide the order number or other proof of purchase for verification.

How to initiate a return

To start a return, please contact us at service@naturepuretea.com to obtain the return address and confirm your return request. If your return is approved, we will send you a return shipping label along with detailed instructions on how to return the item. Items sent back without a prior return request will not be accepted.
For any questions about returns, feel free to contact us at service@naturepuretea.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and take appropriate action. Refunds will be processed within 7 business days after confirmation.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Exchange policy

The quickest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-day cooling-off period

In accordance with EU regulations, if your item is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refund policy

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be processed within 7 business days and automatically applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Need more help

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at service@naturepuretea.com.