Our company is based in China, and we have long-standing partnerships with over 100 organic tea farms in China.

All our teas are shipped directly from China and delivered to you through international shipping.

We offer free global shipping and express services (excluding remote areas).

Free Shipping (6-10 business days): Typically, we ship via USPS or national postal services.

At NPtea, you can shop risk-free. If there is a quality issue with the product, contact us within 7 days of receiving your order, and we offer a return policy with free shipping. If you simply don’t like the product, you may return it within 30 days, but you will be responsible for the return shipping costs.

If you choose the 5-7 day express service, certain countries, like Canada, may charge additional customs duties. Please note, NPtea does not cover these fees.

We typically process and ship orders within 48 hours of receiving your confirmed order.

We will notify you via email if there are any delays.

Chinese teas each have unique flavors. We suggest trying our tea samples to find what suits you best.

We welcome all customers and visitors interested in Chinese tea culture. Feel free to contact us at service@naturepuretea.com.

Our tea farms use traditional handcrafting and organic growing methods but do not maintain continuous organic certification.

We ensure safety by reviewing each batch and conducting third-party pesticide residue tests.

If you need to change the address after placing your order, contact us by email. Changes may not be possible if the order has already been processed by our warehouse.

All tea should be stored in a sealed, cool, and dark place.

Under suitable conditions, Chinese white tea, raw pu-erh tea, and ripe pu-erh tea can be stored for long periods, and their aroma becomes more refined over time.

Other teas, such as black tea, oolong tea, and floral tea, have a shelf life of 1-2 years, with the best taste within the first year.

This is an interesting question. In Chinese families, children as young as six brew and drink tea themselves.

We generally believe tea is suitable for most people, including children. Our suggestion is to let your child try milder teas, such as white tea or jasmine tea.

We are still researching this topic, but many women in China drink tea during pregnancy. However, we recommend following your doctor's advice and opting for milder teas like Chinese white tea.

All Chinese teas contain some level of caffeine, but each person's sensitivity varies. If you are sensitive and worried about sleep disruption, we recommend not drinking tea in the evening.

Tea is sensitive to light, moisture, heat, and air. All tea should be stored in a sealed, cool, dry, and dark place.

There’s no strict limit. In China, people drink tea throughout the day. However, it’s best not to drink green tea, raw pu-erh tea, or white tea on an empty stomach.

It depends on your taste preference. Our teas are generally very resilient and can be brewed 4-5 times.

The best water temperature varies by tea type.

Generally, green and floral teas are best brewed at 85°C (185°F), black teas at 88°C (190°F), and oolong and pu-erh teas at 100°C (212°F).

For more specific guidance, contact us at service@naturepuretea.com.

Different teas have different optimal brewing times. Please refer to the brewing instructions on the back of our product packaging for specifics.

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